Cookies Policy

What are cookies?

'Cookies' are simple text files stored on your device (computer, mobile, etc) whenever you visit a website. These allow the website to operate.

Some cookies are stored for the duration of your visit (or 'session') and are destroyed when you close your browser. Others are retained for a pre-determined period of time ('persistent') and allow the site to recall certain information about your previous visits to the site. These also permit the website operator to learn about how visitors use their site and to make improvements to it based on that information.

Like the vast majority of website operators, we make use of Google Analytics and similar services to monitor usage of our website and make improvements, which entails the usage of cookies.

If you object to the usage of cookies for any reason, you may configure your chosen web browser to reject or disallow cookies from particular domains. Note that doing so may interfere with the normal operation of websites.

How we use them

Details of our cookie usage are provided below.

  • Google Analytics Cookies: Two anonymous cookies generated by Google Analytics for the purpose distinguishing between visitor sessions
  • Consent Status Cookie: This cookie in your browser localstorage tracks whether this browser has confirmed it's acceptance of our policy(s)

Privacy Policy

1. Introduction

  1. The term Onward Travel Solutions or 'us' or 'we' refers to the owner of the website whose registered office is 3 Viking House, Cheddar Business Park, Wedmore Road, Cheddar, Somerset, BS27 3EB.
  2. We collect and store the minimum information possible to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services.
  3. The term 'you' refers to the user or viewer of our website.
  4. Where required to fulfil your transfer, we may pass selected information to third parties.
  5. We may update this policy from time to time by publishing a new version on our website.
  6. You should check this page occasionally to ensure you are happy with any changes to this policy.

2. How we collect and use your personal data

  1. In this Section we set out:
    1. the categories of personal data that we may process;
    2. the reason why we may process personal data;
    3. the legal basis for processing this data;
    4. when we provide your personal data to others;
    5. the steps we take to protect your personal data.
  2. We may collect and process data about your use of our website ('analytics data'). The analytics data may include any of the following: your IP address; approximate location, internet browser type and version, your PC's operating system, the source of referral, length of your visit, and website navigation paths, as well as information about the frequency, and pattern of your visits. We gather this data through the Google Analytics service. The legal basis for the processing of this data is our legitimate interests in improving our website and service.
  3. We collect and process data relating to your Form Submissions. This data includes: your name, email address, phone number). You will be required to provide this data during submitting of forms. The legal basis for processing this data is for us to reply to your queries.
  4. We may process information contained in or relating to any communication that you send to or have with us ('correspondence data'). The correspondence data may include: email content, online chat transcripts, call recordings and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you.
  5. We may process your personal data where necessary, for use in the defence of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers or the rights of others.
  6. We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject, or to protect your interests or the interests of another person.

3. Retaining and deleting personal data

  1. This Section sets out our data retention policies, these are designed to ensure that we comply with our legal obligations in relation to the retention and deletion of personal data and are designed so that we maintain the lowest possible level of risk to our customers.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary to fulfil the purchased service and our, or a third-parties, legal obligations.
  3. We will retain and delete your personal data as follows:
    1. Analytics Data:
      1. Google Analytics retains data relating to a visit to our website indefinitely, the data collected is non-identifiable.
    2. Correspondence Data will be retained for at most 18 months following its collection, at the end of which period it will be deleted from our systems. Transactional correspondences issued by us are retained for 6 years from the end of last tax period in order to comply with the Finance Act of 1988, Schedule 18, Part 3, Section 21(2) which requires us to preserve relevant transactional information.
  4. We may retain your personal data where it is vital for use in defence of legal claims in court or another legal proceeding.
  5. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

4. Your rights

  1. You have the right to access; rectify or request the removal of any personal information we hold about you. We are legally bound to provide/remove this information free of charge within 30 days. This right however is subject to some limitations:
    1. There may be a legal reason we cannot remove the data.
    2. The data may be integral to providing the service, deleting or removing it would result in the cancellation of service. In this case you would be subject to our normal cancellation fees / procedure.
    3. You will be required to supply proof of your identity, in most circumstances we will accept two forms of ID such as a passport, driving licence or a copy of a utility bill showing your address listed. This information must be provided by email or post along with your request to which you will receive confirmation of receipt by us within 5 days.
    4. If the request is complicated the timeframe for rectification can be extended by up to two months.
  2. You have the right to lodge a complaint with a supervisory authority.
  3. You have the right to withdraw consent to our use of this data. In some cases this may result cancellation of your service and any relevant charges.